FAQ

How do I place an order?

To place an order:

Add your desired items to your shopping cart.
Proceed to checkout by clicking the Checkout button or choose PayPal Checkout.
Enter your contact, shipping, and billing information.
If you have a discount code, enter it in the Discount Code field and click Apply.Be sure to click on the "Apply" button in order to have your discount calculated and applied to your order.
Select your preferred shipping method.
Enter your payment details.
Review your order information and click Complete Order.

Once your order has been successfully placed, you will receive an order confirmation email containing your order details.

If you experience any difficulties during checkout, please contact us at service@lumirevanta.com.

How do I know that my order has been successfully submitted?

Once your order has been successfully placed, you will receive a confirmation email containing your Order Number and purchase details.

What should I do if I did not receive my order confirmation email?

If you have not received your order confirmation email:

Check your Spam or Junk folder.
Verify that the email address entered during checkout is correct.
Contact us at service@lumirevanta.com if you still cannot locate the email.

I would like to change my items ordered. What should I do?

Amending your order is allowed on or before 11:00 PM (PDT, GMT-7) on the same day the order is placed.

Please contact us at service@lumirevanta.com as soon as possible and provide your Order Number along with the requested changes.

What is your cancellation policy?

Cancellation of orders is allowed on or before 11:00 PM (PDT, GMT-7) on the same day the order is placed.

After that time, cancellation requests can no longer be accommodated.

To request a cancellation, please contact us at service@lumirevanta.com and include your Order Number.

I entered the wrong shipping address. What should I do?

If you entered an incorrect shipping address, please contact us immediately at service@lumirevanta.com and provide your Order Number along with the correct shipping information.

We will do our best to update the address before your order is processed or shipped.

How do I add items to my cart?

To add items to your cart:

Visit the product page of the item you wish to purchase.
Select your preferred options, if applicable.
Click the Add to Cart button.

You may continue shopping or proceed directly to checkout.

What payment methods do you accept?

We currently accept:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay

All payments are processed securely through trusted payment providers.

How do I make payments using PayPal?

PayPal is one of the easiest ways to pay online.

Simply add your items to the cart and select PayPal Checkout during checkout. You will be redirected to PayPal to complete your payment securely.

Please ensure all payment information is entered correctly to avoid processing delays.

How do I use a discount code?

To apply a discount code:

Add your desired items to your cart.
Proceed to checkout.
Enter your code in the Discount Code field.
Click Apply.
Verify that the discount has been successfully applied before completing your order.

What if there are missing or incorrect items in my order?

If you receive an incorrect item or discover that an item is missing from your order, please contact us at service@lumirevanta.com.

Please include:

Your Order Number
A brief description of the issue
Supporting photos (image files should be under 1MB)

After verification, we will gladly reship the correct item at no additional cost. We will not require you to return the incorrectly shipped item—you may keep it as a gift from us.

What is your return and exchange policy?

Please refer to our Return Policy for detailed information regarding returns and exchanges.

If you have any questions, please contact us at service@lumirevanta.com.

How do I return an item?

To request a return, please contact our support team at service@lumirevanta.com.

We will provide you with further instructions regarding your return request.

Can I place an order without creating an account?

Yes. You may place an order as a guest without creating an account.

Creating an account is optional and may provide a faster checkout experience for future purchases.

Is ordering online secure?

Yes.

We use SSL (Secure Socket Layer) technology to encrypt and protect your personal and payment information during transmission.

Your security is important to us, and we take appropriate measures to safeguard your data.

Is it safe to use my credit card on your website?

Absolutely.

All transactions are processed through trusted and encrypted payment gateways. Your payment information is protected using industry-standard security measures.

For your security, we do not store your complete credit card information on our servers.

Is my personal information kept private?